Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via oshibet-au.com (the "Website") and any related AU-facing mirrors operated as part of Oshi Casino. Effective date: 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Dama N.V., a company registered in Curaçao with registration number 152125, having its registered address at Scharlooweg 39, Willemstad, Curaçao, and any of its authorised affiliates, including Friolion Limited (HE 419102, Cyprus), when acting as payment agent or service provider.
• Website means oshibet-au.com and any AU-facing mirror domains or subdomains through which Oshi Casino's services are offered to you, as notified from time to time.
• Brand or Oshi Casino means the online casino brand operated by the Operator under the Curaçao licence 8048/JAZ2020-013.
• User or Player or you means any natural person who visits the Website, opens an account, places bets, or otherwise uses the gambling services.
• Account means the personal user account you open and maintain on the Website for the purpose of participating in gambling activities.
• Bet or Wager means any stake of real money or other accepted value (including cryptocurrency, where available) placed by you on a game, event, or outcome offered on the Website.
• Game(s) means any casino, pokies, table, live-dealer, crash, or other gambling product made available on the Website from time to time.
• Bonus means any promotional credit, free spins, cash-back, or other incentive credited to your Account under a promotion, loyalty program, or individual offer.
• Bonus Funds means funds or free-play value that are subject to specific wagering or usage requirements before becoming withdrawable.
• Real Money Balance means deposits and winnings that are not subject to active wagering requirements and may be withdrawn subject to these Terms.
• KYC (Know Your Customer) means identity, age, source-of-funds and related verification procedures the Operator may conduct.
• Restricted Jurisdiction means any country or territory in which online gambling of the type offered on the Website is unlawful or where the Operator decides, at its discretion, not to accept players.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may register and use the Website only if you are at least 18 years old and legally permitted to participate in online gambling in your state or country of residence. For Australian residents, you must be 18+ and ensure that accessing offshore online casino services is not prohibited under the laws applicable to you.
• Jurisdictional responsibility: The Website is operated under a Curaçao licence and is not licensed in Australia. It is your responsibility to check and comply with any Australian federal, state, or territorial restrictions (including the Interactive Gambling Act 2001 and related regulations) that may apply to you.
• Restricted use: The Operator may block or close Accounts from specific jurisdictions at any time and without prior notice where required by law, regulator instruction, or internal risk policy.

Account Creation Process

1. Registration: To create an Account, you must complete the online registration form on the Website, providing accurate and complete information including your full name, date of birth, country of residence, and contact details.
2. Email verification: You may be required to verify your email address by clicking a confirmation link sent to the address you provided. The Operator may suspend or restrict your Account until verification is completed.
3. KYC verification: At any time, and especially before processing withdrawals or if suspicious activity is detected, the Operator may request KYC documents, including but not limited to:
   • Government-issued photo ID (passport, driver licence, or national ID);
   • Proof of address (utility bill, bank statement, or government letter);
   • Proof of payment method ownership (card statement, e-wallet screenshot, or crypto wallet confirmation);
   • Source-of-funds/source-of-wealth documents, where required by AML/CTF obligations.
4. One Account policy: You may hold only one Account on the Website. Multiple Accounts, use of aliases, or registering on behalf of third parties is prohibited and may result in closure of all related Accounts and confiscation of funds, particularly where related to fraud or bonus abuse.

User Obligations

• Accuracy of data: You warrant that all registration, KYC and payment information you provide is true, accurate, and kept up to date. You must update your details promptly if they change.
• Confidentiality: You must keep your login credentials, passwords, and two-factor authentication details (if enabled) confidential and not share them with any third party. You are responsible for all activity conducted under your Account, whether authorised or not.
• Use for personal entertainment only: Your Account is for personal, non-commercial use. You must not use automated tools, bots, or professional gambling syndicates, nor act as an agent for others.
• Problem gambling: You should not register or play if you are self-excluded from any gambling service or if gambling may cause you financial or personal harm. The Operator offers responsible gambling tools as described on the Website, including at https://oshi.io/responsible-gaming, to the extent applicable.

Betting & Gameplay Rules

Placing Bets

• Account balance: Bets may only be placed using funds available in your Account balance (real money or Bonus Funds, as applicable). You must not place bets exceeding your available balance.
• Minimum and maximum stakes: Each Game has its own minimum and maximum bet limits, as displayed in the Game interface and/or in the Game rules provided by the software supplier.
• Bet confirmation: A Bet is considered accepted when it is registered and displayed in the Operator's systems. Once accepted, a Bet normally cannot be cancelled or modified by you.
• Game rules: Each Game is governed by its own specific rules (including RTP, payout tables, and special features) as provided by the relevant game provider. By playing, you accept those rules as part of these Terms.

Cancellation, Errors and Malfunctions

• Operator errors: The Operator may void or adjust Bets and winnings where a clear error or malfunction has occurred, including but not limited to:
  • Obvious pricing or odds errors;
  • Software or hardware malfunction affecting Game outcome or display;
  • Incorrect Game configuration or paytable.
  In such cases, the Operator's decision, based on game logs and system records, is final.
• Technical issues: If a Game is interrupted due to technical failure (for example, internet connection loss, power outage, or system error), the outcome recorded on the Operator's servers will prevail. Bets that were not confirmed as placed before the interruption will be voided and stakes returned where appropriate.
• Fairness: The Operator uses third-party certified random number generator (RNG) technology where applicable. However, you acknowledge that regulatory oversight is provided under the Curaçao licence and not by any Australian authority.

Conduct in Live Casino and Chat

• Respectful behaviour: You must not engage in abusive, threatening, defamatory, racist, sexist, or otherwise offensive behaviour in chat rooms, live casino interactions, or communications with staff or other players.
• Prohibition of fraud and collusion: Any attempt to cheat, collude with other players, manipulate Games, exploit software bugs, use bots or scripts, or otherwise gain an unfair advantage is strictly prohibited and may result in Account closure, voiding of bets, and reporting to relevant authorities.
• Monitoring: The Operator may monitor chat and gameplay for compliance with these rules and may mute, restrict, or block Users who violate them.

Bonus Terms

Bonus Activation

• Eligibility: Bonuses may be subject to specific eligibility conditions, including minimum deposit amounts, bonus codes, geographic restrictions, and offer validity periods. Full details are provided in the relevant promotion description on the Website.
• Automatic or manual claiming: Some Bonuses are credited automatically following a qualifying action; others must be manually claimed by selecting the offer in the cashier or entering a bonus code before depositing.
• One active Bonus: Unless expressly stated otherwise, only one Bonus may be active on your Account at a time. You may not combine multiple promotions for the same deposit or play session.

Wagering Requirements and Timeframes

• Wagering: Bonus Funds and any associated winnings generally need to be wagered a specified number of times before they can be converted into Real Money Balance and withdrawn. The applicable wagering multiplier (for example, 20x, 40x) is stated in each promotion.
• Contribution of Games: Different Games may contribute differently towards wagering requirements. Typically, pokies/slots contribute 100%, while table games, live casino, jackpots, and some specialty games may contribute less or 0%. The exact contribution table for each promotion is published on the Website.
• Time limit: Bonuses are usually valid only for a limited period (for example, a specified number of days from the time of credit). If wagering is not completed within this period, the Bonus and any related winnings may be forfeited.

Prohibited Actions and Bonus Abuse

• Restricted gameplay: Certain Games or Game categories may be excluded from Bonus wagering or may only partially contribute. Playing excluded Games to clear wagering requirements constitutes Bonus abuse.
• Irregular play: The following, among others, may be treated as Bonus abuse:
  • Placing high bets in relation to the Bonus amount to increase volatility ("bonus hunting");
  • Using a low-risk betting strategy to artificially meet wagering requirements;
  • Opening multiple Accounts to claim the same promotion more than once;
  • Delaying Game rounds (including free spins or bonus features) to a time after wagering has been completed or a new deposit has been made.
• Consequences: In cases of suspected Bonus abuse, the Operator may remove Bonuses and related winnings, close or block Accounts, and refuse future promotions.

Relationship to Separate Bonus Terms

Detailed and updated bonus-specific rules published on the Website, and on the global brand page at https://oshi.io/bonus-terms (to the extent applicable to oshibet-au.com), form an integral part of these Terms. In case of conflict, the more specific bonus terms for a given promotion prevail.

Payments & Withdrawals

Deposit Methods and Processing

• Payment methods: The Website may offer deposits via bank cards, bank transfer, e-wallets, vouchers, and cryptocurrencies, subject to availability in your jurisdiction and internal risk policies.
• Payment processing: For certain regions and payment methods, processing may be carried out by Friolion Limited (Cyprus) or other authorised payment agents acting on behalf of Dama N.V.
• Currency: The Website may support multiple currencies, which may include AUD and various cryptocurrencies. If your deposit currency differs from the currency of your Account or Game, currency conversion may apply at the rate and under the fees used by the payment provider.
• Fees: The Operator generally does not charge deposit fees, but reserves the right to do so and will disclose any applicable fees in the cashier. Third-party payment providers may charge their own fees.

Withdrawals

• General conditions: Withdrawals can only be made from your Real Money Balance and are subject to:
  • Successful completion of KYC checks;
  • Verification that deposits were used for genuine gambling activity;
  • Compliance with any applicable wagering requirements.
• Method of withdrawal: Where possible, withdrawals will be processed back to the same method used for deposit. If this is not feasible, alternative methods may be offered, subject to AML/CTF requirements.
• Limits and timeframes: Minimum and maximum withdrawal limits, as well as indicative processing times, are displayed in the cashier section. Actual processing time may depend on verification steps, internal risk checks, and the policies of your bank or payment provider.
• Additional checks: The Operator may split or delay withdrawals and request additional documentation where required for security, fraud prevention, or compliance with AML/CTF laws.

Chargebacks, Refunds and Reversals

• Chargebacks: Initiating a chargeback or payment dispute without valid reason may result in immediate Account suspension, deduction of balances, recovery of costs, and reporting to relevant payment providers and authorities.
• Refunds: The Operator is not obliged to grant refunds for successfully completed deposits or Bets. In exceptional circumstances (for example clear technical errors or duplicate deposits), refunds may be considered at the Operator's sole discretion.
• Voided Bets and Bonuses: If a Bet, Game round, or Bonus is voided due to error, malfunction, fraud, or regulatory requirement, the Operator will generally return the stake to your Account (for Bets) and may remove any related Bonus or winnings.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator endeavours to provide the Website and Games with reasonable skill and care, and to ensure that outcomes are determined fairly in accordance with the relevant Game rules and RNG processes.
• Accuracy of information: The Operator uses reasonable efforts to ensure that information on the Website (including Game rules and promotional terms) is accurate and up to date, but does not guarantee that it is free from errors or omissions.

Exclusions and Limitations

• No guarantee of uninterrupted service: The Website and Games are provided on an "as is" and "as available" basis. The Operator does not warrant that access will be uninterrupted, timely, secure, or error-free, nor that defects will always be corrected immediately.
• Technical failures: The Operator is not liable for:
  • Any loss or damage arising from technical failures, breakdowns, delays, or interruptions of the Website, Games, or communication networks;
  • Data loss or corruption resulting from system failures or malicious attacks beyond the Operator's reasonable control;
  • Errors or omissions in Game content provided by third-party suppliers.
• Financial risk: You acknowledge that gambling involves risk of financial loss, and you agree that you play entirely at your own risk. The Operator does not provide financial or investment advice and is not responsible for your gambling decisions.
• Maximum compensation: To the fullest extent permitted by law, the Operator's total aggregate liability to you for any claim arising from your use of the Website, whether in contract, tort, or otherwise, shall not exceed:
  • The amount of the Bet or stake involved in the dispute; or
  • Where no specific Bet is involved, the amount of your net deposits with the Operator over the 90 days preceding the incident.
• No indirect or consequential damages: The Operator is not liable for any indirect, incidental, consequential, punitive, or exemplary damages, including loss of profits, business, data, or reputation.
• Mandatory rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory consumer protection laws. To the extent that Australian or other mandatory laws apply to you, your statutory rights are preserved.

Intellectual Property Rights

• Ownership: All content on the Website, including but not limited to software, source code, databases, logos, trademarks, graphics, text, images, audio, video, and user interfaces, is owned by the Operator, its group companies, licensors, or content providers, and is protected by copyright, trademark, and other intellectual property laws.
• Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for your own private entertainment, in accordance with these Terms.
• Prohibited uses: You may not, without prior written consent of the Operator:
  • Copy, reproduce, distribute, modify, translate, reverse-engineer, decompile, disassemble, or create derivative works from any part of the Website or software;
  • Use any automated device, robot, spider, scraper, or similar tool to access, monitor, or copy any part of the Website;
  • Use the trademarks, trade names, or branding of Oshi Casino in any way that may cause confusion or imply an unauthorised association.

Privacy & Data Protection

• Privacy Policy: The collection and processing of your personal data by the Operator is governed by the Privacy Policy made available on the Website. That Privacy Policy forms part of these Terms.
• Compliance: The Operator processes personal data in accordance with applicable data protection and privacy laws in the jurisdictions in which it operates, including requirements arising from its registration in Curaçao and the activities of its payment processing subsidiary in Cyprus.
• Purpose of processing: Your data may be used for Account administration, provision of gambling services, KYC and AML/CTF checks, responsible gambling measures, and marketing (where permitted and subject to your preferences).
• Player responsibility: You should read the Privacy Policy carefully to understand how your information is used, and you may exercise any rights granted to you under applicable data protection laws as described therein.

Changes to Terms

• Right to amend: The Operator may amend these Terms at any time to reflect changes in law, regulatory requirements, technical developments, or business practices.
• Notification: Where changes are material, the Operator will use reasonable efforts to notify you in advance by:
  • Posting the updated Terms on the Website with a new "effective date"; and/or
  • Displaying a notice or banner on the Website; and/or
  • Sending an email to the address registered to your Account, where appropriate.
• Acceptance: Your continued use of the Website and/or your placing of Bets after the revised Terms have taken effect will constitute your acceptance of those changes.
• Right to discontinue use: If you do not agree with the updated Terms, you must stop using the Website, close your Account in accordance with these Terms, and may withdraw any remaining Real Money Balance subject to standard verification procedures.

Termination & Suspension

Termination by You

• Account closure: You may close your Account at any time by following the instructions provided in the Account settings or by contacting customer support via the methods indicated on the Website.
• Withdrawal of funds: Upon closure, you may request withdrawal of any remaining Real Money Balance, subject to KYC checks and other conditions in these Terms. Bonus Funds and incomplete Bonuses will normally be forfeited.

Suspension and Termination by the Operator

• Grounds for action: The Operator may suspend or permanently close your Account, and/or restrict access to the Website, if:
  • You breach these Terms or any Game-specific or bonus rules;
  • There is suspicion of fraud, money laundering, terrorist financing, or other illegal activity;
  • You provide false, misleading, or incomplete information during registration or KYC;
  • You are self-excluded or demonstrate problem gambling behaviour;
  • It becomes unlawful, or contrary to regulatory instructions, to continue providing services to you (including due to Australian or other regulatory enforcement, such as domain blocking actions);
  • The Operator decides, for risk or business reasons, to cease offering services in your jurisdiction.
• Notification: Where permitted by law and not prejudicial to ongoing investigations, the Operator will use reasonable efforts to inform you of the reason for suspension or closure using the contact details on your Account.
• Funds on termination: In cases not involving fraud, AML/CTF concerns, or serious breach, the Operator will usually allow withdrawal of your Real Money Balance, subject to verification. In cases involving illegal activity or serious breach, funds may be frozen and/or forfeited in accordance with applicable law and regulatory obligations.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: These Terms, your Account, and your use of the Website are governed by the laws of Curaçao, excluding its conflict of law rules.
• Australian law considerations: For Australian residents, you acknowledge that:
  • The Website operates under a Curaçao licence (8048/JAZ2020-013) and is not licensed by any Australian authority;
  • The Australian Communications and Media Authority (ACMA) may issue blocking directions to Australian ISPs regarding offshore gambling sites, but does not regulate the Operator or guarantee recovery of funds;
  • You are responsible for ensuring that accessing and using offshore online gambling services is lawful for you under Australian federal and state/territory law.

Dispute Resolution

1. Internal complaint: If you have a complaint about the Website, Games, or a transaction, you must first contact the Operator's customer support and provide all relevant details and evidence. The Operator will investigate and respond within a reasonable timeframe.
2. Alternative dispute resolution (ADR): If you are not satisfied with the outcome of the internal process and your complaint relates to the fairness or conduct of gambling services under the Curaçao licence, you may escalate the matter to the independent ADR provider associated with Antillephone licences via https://certria.com/complaints.
3. Court jurisdiction: Subject to any mandatory consumer rights and the ADR process above, any dispute arising from these Terms or your use of the Website shall be submitted to the competent courts of Curaçao, and you irrevocably submit to their jurisdiction.

Regulatory reference: The validity of the Operator's Antillephone N.V. licence can be checked at https://validator.antillephone.com/validate?domain=oshi.io, as linked from the global Oshi Casino brand.

Contact Information

• Website:
  • Primary AU-facing domain: https://oshibet-au.com
  • Global brand domain: https://oshi.io
  • Additional mirrors (as applicable): https://oshi3.io, https://oshi-kings.com
• Operating company (legal and mailing address):
  • Dama N.V.
    Registration number: 152125
    Address: Scharlooweg 39, Willemstad, Curaçao
• Payment processing subsidiary:
  • Friolion Limited
    Registration number: HE 419102
    Country of registration: Cyprus (registered address details may be obtained from official corporate records)
• Customer support:
  • Email and live chat: The current customer support contact methods (including any email address, phone number, and live chat interface) are provided in the "Contact Us" or equivalent section on the Website. Please refer there for up-to-date details.
• Complaints and ADR:
  • ADR complaints portal (for Curaçao-licenced disputes): https://certria.com/complaints

If you have any questions about these Terms or about Oshi Casino as operated via oshibet-au.com, you should contact customer support and, if necessary, seek independent legal advice in your country of residence.