Responsible Gaming

At Oshi Casino, available to Australian players through oshibet-au.com, gambling is offered strictly as adult entertainment and never as a way to earn income. Responsible gaming means making conscious, informed decisions about when, how and how much you play, understanding that you can lose your entire stake and that you should never gamble with money you need for essentials.

We require all players to be at least 18 years old and encourage you to use the tools described on this page to manage your activity. Our team is committed to providing information, account controls and access to independent support services so that your play remains safe, voluntary and under your control.

Risk Awareness

Most people who use oshibet-au.com do so for fun. However, gambling carries risks, particularly when play becomes frequent, emotional or financially significant. Being aware of early signs of loss of control helps you act before serious harm occurs.

Common signs of problematic gambling

• Preoccupation with gambling: Thinking about the casino when you are at work, studying or with friends; planning sessions or bets constantly.
• Increasing stakes: Gradually raising bet sizes or deposit amounts to chase the same level of excitement or to recover previous losses.
• Chasing losses: Trying to win back money you have lost by continuing to play longer than intended or returning quickly after a loss.
• Neglecting responsibilities: Missing work, studies, family commitments or social events because of gambling.
• Financial problems: Using money meant for bills or essentials, borrowing to gamble, selling possessions, or hiding bank statements.
• Emotional distress: Feeling guilt, shame, anxiety, irritability or depression related to gambling or to the idea of stopping.
• Loss of control: Being unable to stick to your own limits on time or money, or repeatedly breaking your own rules.
• Secrecy and denial: Lying to friends or family about how much you gamble, or minimising the impact it is having on your life.

Self-assessment: check your behaviour

Read the statements below and answer "yes" or "no" honestly. If you answer "yes" to several, we strongly recommend that you seek professional help and use the account tools described on this page.

• I often spend more money on oshibet-au.com than I planned.
• I have tried to reduce or stop gambling but found it difficult.
• I gamble to escape problems, stress, anxiety or low mood.
• I have argued with family or friends about my gambling.
• I have used money for bills, rent, food or other essentials to gamble.
• I have borrowed money, used credit, or sold belongings to keep gambling.
• I feel restless, irritable or low when I cannot gamble.
• I hide or downplay how much time or money I spend on gambling.

Self-assessment tools provide an indication only and do not replace a professional diagnosis. If you are worried about your gambling, please contact one of the support services listed below or speak to a qualified health professional.

Limits & Tools

Oshi Casino provides account-based tools to help you stay in control. These tools are available to all registered users of oshibet-au.com and are designed in line with international responsible gambling standards, even though the site operates offshore and is licensed in Curaçao.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to oshibet-au.com and open the "My Account" or "Profile" section.
2. Navigate to Responsible Gaming: Select "Responsible Gaming", "Limits" or a similarly named menu item.
3. Choose limit type: You can usually set daily, weekly and monthly deposit limits. Select the time period you want to control.
4. Set your amount: Enter a realistic maximum amount (e.g., AUD 50 per day, AUD 150 per week, AUD 400 per month) that you can comfortably afford to lose without affecting essential living expenses.
5. Confirm and save: Review your entries carefully and click "Save" or "Confirm". A confirmation message should appear when your new limit takes effect.

• Lowering a limit: Decreasing your limit (for example from AUD 100 to AUD 50 per day) normally takes effect immediately.
• Increasing or removing a limit: Any increase or removal may be subject to a cooling-off period (for example 24 hours) so that decisions to spend more are not made impulsively.

Once a limit is reached for the chosen period, further deposits via oshibet-au.com should be blocked until the next period starts.

Time and session limits

To limit the time you spend playing in one session, you can activate session controls where available:

• Session timer: Set a maximum session length (e.g., 30, 60 or 120 minutes) in the "Responsible Gaming" or "Session Settings" section. When the time expires, you will be logged out or prompted to take a break.
• Reality checks: Activate pop-up reminders at regular intervals (e.g., every 30 minutes) showing how long you have been playing and your net result. Use these prompts to evaluate whether to stop or continue.

Taking short breaks ("Time-Out")

If you feel you need a short pause but do not want to close your account, you can use a temporary "Time-Out" (also called a "cooling-off" period):

1. Log in to oshibet-au.com and go to "My Account > Responsible Gaming".
2. Select "Time-Out" or "Temporary Suspension".
3. Choose the duration you prefer, for example 24 hours, 48 hours or 72 hours.
4. Confirm your choice. A confirmation message or email should confirm the start and end of your Time-Out.

During a Time-Out you will not be able to place bets or make deposits. You may still be able to log in briefly to withdraw available funds, but you will not be able to cancel the Time-Out once it is activated. If you cannot locate these tools, please contact customer support via oshibet-au.com for assistance.

Self-Exclusion

Self-exclusion is a stronger measure for players who feel they are at risk of, or already experiencing, gambling harm. It means blocking access to your account for an extended period or permanently.

How to activate self-exclusion

1. Open the Self-Exclusion section: Log in to oshibet-au.com, go to "My Account" and select "Responsible Gaming" or "Self-Exclusion". If you cannot find it, contact support via live chat or email and request self-exclusion.
2. Choose the exclusion period: Available periods typically range from 6 months to indefinite or lifetime. Choose the period that reflects the seriousness of your situation; if in doubt, select a longer duration.
3. Review the consequences: Carefully read the on-screen description of what self-exclusion means, including restrictions on logins, deposits and play.
4. Confirm your decision: Tick the confirmation box, re-enter your password if requested, and click "Confirm Self-Exclusion". You may receive a confirmation email summarising your request.
5. Seek external help: Immediately after self-excluding, contact one of the Australian or international support organisations listed on this page for professional assistance and ongoing support.

Consequences of self-exclusion

• Account access: You will not be able to log in to your Oshi Casino account on oshibet-au.com or use it to place any bets for the duration of the self-exclusion.
• Deposits and play: Deposits, wagers and participation in any promotions or bonuses are blocked for the entire self-exclusion period.
• Marketing communications: We will aim to stop sending you marketing materials related to oshibet-au.com as soon as reasonably practicable after your self-exclusion is processed.
• Existing balance: If you have a withdrawable balance when self-exclusion is activated, you may request a withdrawal by contacting support (subject to standard verification and withdrawal rules). No new deposits will be allowed.
• Irreversibility: Self-exclusion periods are generally not reversible. Requests to shorten or cancel an exclusion before it expires will normally be rejected in line with responsible-gambling practice.

Important regional note for Australian players: Oshi Casino operates offshore under a Curaçao licence (Antillephone N.V. 8048/JAZ2020-013). National self-exclusion schemes like BetStop cover only licensed Australian operators and do not automatically apply to oshibet-au.com. You should therefore combine our internal self-exclusion with external blocking tools and support services where possible.

Support Resources

If you are worried about your gambling, or about someone close to you, we strongly encourage you to contact independent, professional support services. These services are confidential, and most are free for Australian residents.

Local support for players in Australia

• Gambling Help Online (Australia-wide):
  • Helpline: 1800 858 858 (free, 24/7)
  • Online: gamblinghelponline.org.au
  • Services: Phone counselling, live chat, email support, self-help resources for gamblers and their families.
  • Languages: English, with access to interpreter services on request.
• Lifeline Australia:
  • Phone: 13 11 14 (24/7 crisis support)
  • Online: lifeline.org.au
  • Focus: Crisis support and suicide prevention, including for people affected by gambling-related distress.
• Beyond Blue:
  • Phone: 1300 22 4636
  • Online: beyondblue.org.au
  • Focus: Support for anxiety, depression and related mental health conditions, which may co-occur with gambling problems.
• State and territory services: Each Australian state and territory operates its own free gambling help service (for example, NSW Gambling Help, Gambling Help QLD, Gamblers Help VIC). You can find links from Gambling Help Online or your state government website.

International support organisations

These organisations operate independently of Oshi Casino and oshibet-au.com. They offer confidential support and are not involved in account management or withdrawals.

National self-exclusion schemes (by country)

• Australia - BetStop - the National Self-Exclusion Register: Allows Australians to self-exclude from licensed Australian online and phone wagering providers. Visit betstop.gov.au for details. Note: BetStop does not cover oshibet-au.com as it is an offshore site.
• United Kingdom - GamStop: Free self-exclusion from UK-licensed online gambling operators. See gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National register preventing access to licensed gambling operators in Spain. See the Spanish regulator's website for details.
• Other registers: Several European countries (e.g., France, Sweden, Germany) operate similar schemes. If you reside there or hold dual residence, consult your national gambling regulator's website.

These schemes can be effective for reducing access to many sites. However, they generally apply only to operators licensed within those jurisdictions and do not replace the internal tools available via oshibet-au.com.

Blocking and filtering tools

• Gamban: Device-level software that blocks access to a wide range of gambling websites and apps. See gamban.com.
• BetBlocker: Free blocking software that restricts access to gambling sites across multiple platforms. See betblocker.org.
• General filters and parental controls: Tools such as operating-system parental controls, router filters and third-party software (for example, Net Nanny or Qustodio) can help restrict access to gambling-related content, especially on shared devices.

Family and friends support

• Gambling Help Online - For family and friends: Provides specific resources and counselling for those impacted by someone else's gambling. See the "For friends and family" section at gamblinghelponline.org.au.
• Gam-Anon: A fellowship offering support to relatives and friends of people with a gambling problem. See gam-anon.org for meetings and online groups (availability varies by region).

Regulatory and dispute-related resources

• Licensing authority (Curaçao): Oshi Casino is operated by Dama N.V., registered in Curaçao (company number 152125), under Antillephone N.V. licence number 8048/JAZ2020-013. You can validate the licence status at: https://validator.antillephone.com/validate?domain=oshi.io.
• Alternative Dispute Resolution (ADR): For unresolved disputes relating to this licence, you may be able to submit a complaint via Certria at https://certria.com/complaints. This ADR process does not provide counselling or emergency support and is not a substitute for professional help regarding gambling addiction.
• Australian regulatory information: The Australian Communications and Media Authority (ACMA) publishes information on interactive gambling enforcement and website blocking at acma.gov.au. ACMA generally cannot assist in recovering funds from offshore operators licensed in Curaçao.

All conversations with professional counselling services are confidential, subject to their privacy policies. Oshi Casino encourages you to seek help early and to combine professional support with the account tools described on this page.

Help for Family

Gambling problems can affect partners, children, parents and friends. If you are worried about someone who uses oshibet-au.com, your support can make a significant difference, but you also need to protect your own wellbeing.

Approaching someone you are worried about

• Choose the right moment: Talk in a calm, private setting, not immediately after gambling sessions or during arguments.
• Use non-judgmental language: Focus on your feelings and observations ("I'm worried because...") rather than accusations ("You always...").
• Listen actively: Give the person space to talk. Avoid interrupting or minimising their feelings.
• Avoid covering up: Do not lie to others or pay off debts repeatedly in secret, as this can unintentionally enable continued gambling.
• Encourage professional help: Suggest contacting a helpline or counsellor together and offer support in making the first call or online chat.

Support resources for family and friends

• Gambling Help Online - Family & friends: Information, tips and counselling specifically for people affected by someone else's gambling. Visit gamblinghelponline.org.au.
• Gam-Anon: Peer support groups and forums for families and friends of problem gamblers. See gam-anon.org.
• Online forums and chats: Many national services (such as Gambling Help Online) host moderated forums and group chats where you can share experiences and coping strategies with others in similar situations.

Recommended next steps

• Encourage the person to set strict limits, take a Time-Out or request self-exclusion through their oshibet-au.com account.
• Suggest they complete a detailed self-assessment or screening test offered by professional services (e.g., Gambling Help Online).
• Consider involving a psychologist, psychiatrist or other mental health professional, especially if there are signs of depression, anxiety or suicidal thoughts.
• If you or the person are in immediate danger or at risk of self-harm, call 000 (emergency services in Australia) or your local emergency number.
• Seek counselling for yourself, even if the person with the gambling problem is not yet ready to seek help.

Operator's Commitment

Oshi Casino, operated via oshibet-au.com by Dama N.V. (Curaçao), adopts internal procedures aimed at identifying and reducing gambling-related harm, even though Australian law does not regulate offshore operators in the same way as locally licensed services.

Internal risk monitoring

• Behavioural analysis: Subject to applicable privacy laws, we may review patterns such as very frequent deposits, repeated failed deposits, rapidly increasing stakes, long continuous sessions, and repeated attempts to reopen closed or self-excluded accounts.
• Automated notifications: Where risk indicators are present, the system may display in-session reminders about time spent, net losses, and the availability of limits, Time-Out and self-exclusion features.
• Account reviews: In higher-risk cases, accounts may be flagged for manual review by our Responsible Gaming team, which can lead to interventions such as additional checks, cooling-off periods or account restrictions.

When we may contact you

Our support team may proactively contact you if we identify patterns suggesting that your gambling might be harmful, for example:

• Multiple substantial deposits made within a short period of time that are inconsistent with your usual behaviour.
• Evidence of chasing losses or attempting to recover large losses rapidly.
• Very long or repeated late-night sessions over several days.
• Direct statements in chats or emails indicating distress, loss of control or pressure related to gambling.

In such cases, we may reach out via on-site messaging, email or other registered contact details to:

• Provide information about responsible gaming tools and this page.
• Offer to help you apply deposit limits, Time-Out or self-exclusion.
• In serious cases, apply temporary restrictions or suspension in line with our Terms and Conditions and licensing obligations.

Any data used for risk-check procedures is processed in accordance with our Privacy Policy and applicable data protection laws. These measures do not guarantee that all problematic gambling will be detected, so your own use of limits and professional support remains essential.

Updates

This Responsible Gaming page may be updated from time to time to reflect changes in our internal tools, regulatory expectations, licensing conditions in Curaçao, or best-practice standards for harm minimisation in Australia and internationally.

How you will be informed

• On-site notifications: Material changes may be highlighted through banners, pop-up messages or notifications when you log in to oshibet-au.com.
• Email communications: Where required or appropriate, we may send notice of significant updates to the email address registered for your Oshi Casino account.
• Document versioning: The "last updated" date below indicates when this page was most recently revised. In case of any inconsistency between this page and our Terms and Conditions or Bonus Terms, those documents will prevail.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying any of the tools described above, or wish to provide feedback on our procedures, you can contact our dedicated team.

Responsible Gaming contacts

• Email: Please write to our Responsible Gaming team via the dedicated email address indicated in the "Contact" or "Support" section of oshibet-au.com, clearly marking your message as "Responsible Gaming". If no specific address is shown, use the general support email and state that your query concerns responsible gaming.
• Phone: Where a customer support phone number is provided on oshibet-au.com, you may call that number and request to speak with, or be referred to, the Responsible Gaming team. Local or international call charges may apply.
• Live chat: The on-site live chat function (where available) can also be used for responsible gaming queries. Please state at the beginning of the conversation that your request relates to responsible gaming or self-exclusion.

Feedback and support request form

You may also submit a written request or feedback about responsible gaming using the online form provided on oshibet-au.com. A typical form may request the following information:

• Full name (as registered on your account).
• Registered email address and, optionally, your account ID or username.
• Subject (e.g., "Set deposit limit", "Request Time-Out", "Self-exclusion", "Feedback").
• A clear description of your request or concern.
• Confirmation that the request is submitted by the registered account holder.

For security and privacy reasons, we may need to verify your identity before making changes to your account. If your situation is urgent or involves immediate risk of harm, please contact an Australian helpline (such as 1800 858 858 or 13 11 14) or emergency services on 000 before or in addition to contacting oshibet-au.com.